Welcome to the Customer Support Site for Department of Education Schools

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Frequently Asked Questions

PhotoThe Department of Education has provided a State-wide datacommunications infrastructure by providing a 64Kbps VicOne service with a fully maintained router into each public school in Victoria.

The infrastructure provides a secure way to connect both the school's Administration and Curriculum Local Area Networks via a single VicOne service. Also being constructed is a range of support services, Internet Service Providers and curriculum multimedia resources.

Schools have the option of upgrading the basic 64Kbps service to higher speeds to support new multimedia applications or larger numbers of simultaneous users. We have provided a Price Estimator to help schools predict how much this upgrade will cost. To order an upgrade, print off the Terms & Conditions, fill it out and fax it to AAPT Networks.

Also provided is a range of White Papers, network documentation and information on promotional programs for schools using VicOne networking.

We have also provided a way for you to look at your school's network utilisation, look at fault records and review any outstanding invoices. You can also look at your network utilisation reports, look up fault records or look at any outstanding invoices. Some of these features are only available if your school has upgraded to above 64Kbps Access and you will be prompted for a username/password.

 

Welcome | Price Estimator | Online Statement | Utilisation Reports | Fault Report

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